How can we help you with your commercial move?
We know moving can be stressful, and we’re here to help! As an industry leader in commercial moving, we’ve received many questions about the move process, office move planning tips, and other topics. These frequently asked questions and tips will help you better understand the commercial moving process so that your moving experience is as easy as possible. If you do not see your question below, please contact us and we will be happy to answer!
Do you move companies on the weekend?
Yes, many of our relocations happen after-hours, either evenings or weekends.
Is it more expensive to move after-hours?
Not necessarily, it’s best to discuss your options with your move consultant at an onsite meeting. We do charge more on an hourly basis, but the efficiency of not competing for loading space and elevators as well as less traffic keeps the cost down. Saturday moves are not charged at a higher rate and have fewer restrictions typically making that the most economical day to move.
Do you move PCs?
Yes, in fact, our team not only moves them, we help many of our customers with disconnecting and reconnecting the PCs, allowing our clients’ IT staff to concentrate on the overall system.
Can you move our data center/server room?
Yes, we plan the relocation of this time sensitive equipment to minimize downtime. Frequently, we provide a special crew and a “hot truck” to complete the movement of this delicate equipment both efficiently and safely.
We have a number of flat screen monitors, can you handle them safely?
Yes, we have protective covers that we place over the monitors during the move.
This is my first move. How can you help me plan?
We will assign an experienced Project Manager to work with you and your staff throughout the planning and operations stages of the project. In meetings prior to the actual moving, our Project Manager and our move team will help plan all aspects of the project in detail and educate your personnel as to their roles.
What is your "estimating" process?
We first have one of our Account Managers visit your space to determine your needs. We then prepare a comprehensive proposal detailing what we will do, when we will do it, and how much it will cost. Our Account Manager will present the proposal to you and answer any questions. Once you have determined we are your best choice, the Account Manager will bring in the Project Management Team to solidify planning the relocation.
How do you handle last minute changes?
Change is inevitable. Our ability to deal with change is determined by our high level of flexibility. The experience of our Move Team, coupled with our strength of resources, allows us to respond to challenges both quickly and efficiently with a minimum of disruption to the move schedule.
Can you help with moving our existing systems (modular) furniture?
Yes, we have trained personnel can complete the disassembly and reassembly of virtually all makes of systems furniture. An install supervisor will be part of our Move Team.
We are buying furniture for our new office. What is to be done with the existing furniture?
You can store it in one of our warehouses. You can sell it to a used furniture dealer. You can donate it to charity. You can send it to a recycler or to a landfill. We can help with each.
We have classified material. to move, how do you deal with secure files?
Working with your security staff, our Move Team establishes a schedule to move classified material meeting even the most stringent requirements. Normally, “line of sight” monitoring of the move, together with your personnel accompanying the sealed, locked trucks, is arranged.
How do you get the furniture in the right place in the new space?
Our on-site Project Manager (PM) will establish a labeling system to identify the office and even the exact placement of all items. Just prior to the move, the PM will placard the new space with floor plans for each office and directional signage, allowing the efficient placement of all items.
Do I need to hire a move consultant to manage the move?
That depends. We offer move management services and can recommend 3rd party project managers if appropriate. If you’re only considering a consultant to manage the actual move process, then we can handle it. Our Project Management Team is experienced handling moves from beginning to end. But if you need a consultant to help with space planning, furniture purchases, phone purchases, etc., then a relocation consultant could be invaluable.
How do I find a good move consultant?
Call us and we will provide you with a list of several consultants that we know and trust.
Can you help us pack our offices?
Absolutely, we can assist with all your packing needs. We will fully discuss packing, explaining your responsibility, our responsibilities, and the materials, equipment and procedures involved. We also outline our labeling system: discussing color-coding, room diagrams, directional placards, preparing sensitive or fragile items for shipment, and identifying personal property. Written packing and labeling instructions are provided to aid verbal explanation.
Do you have insurance?
Yes. Our people, vehicles and your buildings are protected with our standard policies and you have options of different coverage levels available for your goods being moved. Work with your moving representative to figure out the best coverage for your move.
Do you have storage?
Yes, we offer racked, vaulted and open floor space storage as well as air-conditioned storage for your more sensitive items. All items are tracked using our web-based bar coding system which allows you to view your inventory and order deliveries and pick-ups all from your computer. Our versatile facility allows us to store everything from your file boxes to furniture to art work. Short and long term storage agreements are available.
Will you talk to building management about the move?
Yes, we will help coordinate your project and arrange for access to loading docks, elevators, entrances and exits and provide them with our certificate of insurance.
How will you protect our new offices?
We place masonite on the floors, corner protectors on door frames, and corrugated cardboard along the walls.
Do you accept credit cards?
Yes, all major cards are accepted.
Can you provide references for moves like ours?
Certainly, once we have performed a site visit we are happy to provide references of customers with similar scenarios.
Tina, our move coordinator, was incredibly helpful throughout the entire process. She made sure to keep me updated and touched base after every step was completed. Our driver and the delivery crew did a great job and got everything inside quickly and carefully. It was a wonderful experience.- February 2, 2018
The Horizon team did an outstanding job keeping us up to date on all aspects of our move. Both the loading and unloading teams did a fantastic job. Luis and his team were courteous, efficient, and took great care of our home goods. Everyone involved in all aspects of our move performed above and beyond for service, efficiency, and respect for our belongings. I would use this team again in a heartbeat.- February 27, 2018
We were very pleased with all aspects of our move! The personnel we dealt with were all very knowledgeable and courteous. The packers, driver and each special services personnel were great. Also appreciated the estimator's and the coordinator's attention to details.- March 14, 2018
Discover more and contact Horizon Moving and Logistics today to schedule a free consultation on your next residential move.